Heverlee 0623
Heverlee 0623

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Facilities

AccommodationBeer gardenCar parkDogs allowedFamily friendlyFoodReal aleReal fireWiFi freePool tableCask Marque

Pub reviews

Reviews

4.3/5

Keeley Sadler

2 months ago

Me and my partner came here for a meal on Saturday evening. We were really looking forward to it, and the Italian theme restaurant at the back of the pub looked really laid back and rustic which was really lovely. We both shared a starter of olives, bread and dipping oil which was yummy. However, I ordered chicken breast in a tomato sauce for main and my partner ordered pizza. When our meals came out, instantly I could smell the chicken had a strong odour, I didn’t want to write it off straight away so I tried the tiniest bit, it was absolutely disgusting 🤮 the chicken was old and clearly wasn’t fresh! I politely told the waiter what was wrong, as I hate complaining it makes me feel dreadful but on this occasion needed to be done. He said he’d see what the chef had to say about it but clearly wasn’t happy I’d complained. After nearly 10 minutes he came back to tell me that the chef said the taste was due to the tomato sauce(nothing wrong with my nose or tastebuds, I know the difference 🙄) but he said it in quite a patronising manor to make me feel like I was being a nuisance customer! I felt awkward and uncomfortable after that and wanted to get out asap! I settled on a pizza, which was ok but nothing special. He told my partner they were wood fired pizzas but clearly wasn’t so that was a lie. When he brought out my replacement meal, he continued to be patronising by yet again making a comment about the chicken by saying they’d had the chicken fresh in the previous day, clearly still obvious they were annoyed by my complaint. My partner had ate all his food by the time mine came back out which also spoiled the night. Anyway, I just wanted to make other people aware of how they handle they’re food complaints which I thought was very unprofessional. I myself work with customers and would never of handled the situation like he did. Needless to say that we’ll never ever be revisiting in the future. Big fat no for us 👎

Rachel Williams

3 months ago

Just an absolutely amazing place. Great food, great service, owners work so hard to make that place what it is and they are doing an amazing job. Stayed for 2 nights. Room was very clean. Thanks again for having us and making us feel so welcome

W. R.

3 months ago

Great Sunday roast: served up with lashings of gravy, presented just like a home Sunday dinner. Nice beers. Staff very attentive.

Jo Cooper

6 months ago

not good food even if your offering cheap food I think you can still do it good. beef and ale pie had extremely weird nasty after taste but credit due to the staff....received refund immediately with no quibbles. I had a cheeseburger cheese had no flavour and plasticky and strange crust on burger made it chewy, in fact a very bland burger

Kevin

6 months ago

Made a group booking for around 12 people, then had to cancel at short notice. Rebooked 2 months later and was welcomed, again with the risk of a cancellation. Then added a further 5 guests with 1 hours notice. The staff took this all in their stride and catered for us. The food was all served together and there wasn't a single error or complaint. I've personally eaten a lot of pizza across europe over the years and the one I had was certainly in the top 3. Excellent! An excellent evening was had by all. 5 Stars Alex, the Landlady, you are a legend!

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Heverlee 0623
Heverlee 0623