Poor service. Had checked the online menu for this restaurant to confirm they were doing the same 2 courses for £10.95 on their daytime menu as our local restaurant. When we got there their menus said £11.45. I know it’s only 50p difference but it’s the principle so I queried it. The Duty manager Ryan told me the online menus show their trial offer and the Orchard wasn’t participating it that. So I asked why did it show that for the Orchard online. I was told there were two Orchards so the online offer must clearly be for the other Orchard. So I showed him online it clearly states £10.95 for that Orchard at Evesham, not the other one. Oh, well it’s wrong! Good customer service would surely have been to honour the online price for the sake of 50p (£1.50 for our party of 3) and then get their website sorted. But no. We had to pay the extra. It’s not the cost it’s the principle. It went downhill from there. No fish for fish and chips, no garnishes on the burgers or starters so everything looked so plain. Mom’s chair was broken. Most of the chairs appeared so stained. Toilet broken. The duty manager twice tried to deliver food to our table that was for the table behind. Waitress, although pleasant until we queried the price change, wasn’t very efficient as put ice in all drinks despite us asking for no ice, and stood chatting with the duty manager discussing another member of staff while we were patiently waiting to pay. Shame it’s gone down hill as was lovely even back in October during our last visit. Puts me off going again.
We had a few breakfasts and 2 dinners there - the food was good, no complaints. Beefeater breakfasts are standard and good portion sizes and value for money. Dinner was good too although a prawn dish only had 4 prawns in it for £18 - so a bit disappointed and a few dishes were off the menu as they had run out of them, which was a shame. However a special call out to Ryan who was brilliant and he got my steak cooked to perfection (as I like it) and looked after us well. The restaurant itself is a bit dated and needs a refresh without long.
The table was sticky, the dishes had clear signs of not being washed properly. When I asked for tissues, as I had just one and I needed an EXTRA one, I was told “but you already HAVE one on the table”. Service is very bad. Just because we’re tourists, or they thought we’re immigrants, we were treated differently. Service was very slow and bad for us, but for others which came later than us, was perfect. Food was on time, no waiting… whatever. The pancakes were the bought for sure from Lidl and then refrigerated and then warmed up for us, because they were crumbly. This is what happens to dough after you refrigerate it. And they were dry AF.
Took my young daughter and met a friend here. 2 breakfasts (pick your own fry up and continental selection) apple juice, and 2 lattes, £9.99! Amazing value. I didn't realise kids ate free, so that was a bonus. All the staff are very friendly and helpful. My only recommendation is Book! They get very busy during the holidays.
The food was good, good portions, friendly staff (-1 young guy at the bar last night, he don’t know nothing about customers service and manners) our dinner was good and our breakfast as well, it was a nice experience!
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Offenham, Evesham, WR11