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Very nice hotel. The service is excellent. The roms are really nice and comfortable, and the beds are lush. Bathroom, very nice, only negative is the metal shelf was loose, need fixing, one pillow had a rip, and mark in the colour sheet. Overall, it was a really great experience for my birthdays. THANK YOU!!
SPA day...don't waste your time and money! Overlooks a housing estate and car park. Road works(painting and burning) were ongoing during our visit. The smell and noise was overwhelming not a relaxing spa treat. Nothing to wash others sweat from seats in thermal journey roomsš¤¢ and only cold showers in this spaceš„¶signage to shower before after each use is ignored due to this. Changing rooms have zero privacy space unless you want to dress or undress in a lavatory š¤¢ Nobody asks if you have been before or how your visit was. Staff are rude. I asked 3 members of staff to close the door as it was cold whilst waiting for treatment. 2 ignored me and the third refused as she is collecting people for treatments. I had closed the door myself after each entered but they continued to l AVE it open, total ignorance. Only one water source at thermal journey, nothing in change rooms or reception. Perhaps transportation for water from its source would help
Went to The Drop Inn for brunch, so cannot comment on the rooms. The Inn has a lovely atmosphere and the staff were welcoming, polite, pleasant and helpful. The food was lovely, but a little on the expensive side. Eggs benedict cooked perfectly (could do with more sauce) and the bacon and sausage were particularly tasty. The toilets were clean and well equipped. The Inn is disabled, pram and dog friendly. Lovely little village to have an explore of, especially if you like old architecture. Will definitely be visiting again!
Overall we had a nice stay. The pool was great, and spa facilities although a bit busy at times. The front of house, very polite man, who showed us to our table for dinner and breakfast was great. Food was great. Bar service great. Rooms could do with a bit of updating and cleaning needs more attention to detail, our room was not ready at 2 either. My husband enjoyed his treatment, mine felt a bit slap dash, lady doing mine was very heavy handed, lots of banging going on, lights on, not a very relaxing experience to be honest. The door from pool to thermal suites was broken so it didn't open all the way, I hit my head entering the thermal suit area, actually quite badly, it still hurts now (3 days later). It's a good job it was me and not an older person, they could have really hurt themselves, definitely needs more staff checking things like that and towels being left on lounging beds. I told the spa staff about the door and they had propped it up with a chair and they were very apologetic, and they were also very polite when we first arrived at the spa. But unfortunately I now have a sore head and have come home not as relaxed as I had hoped, for a birthday weekend away.
Attended a charity event on Saturday 2nd Dec and had a fantastic evening. The food was lovely, hot and served very quickly by very nice staff. We have been here before and as usual the rooms are clean and comfortable with a great bathroom. My only complaint is that they are too warm inside, even for this time of year. We were unable to turn our radiator down so we thought the temperature would automatically turn down while attending the event. We returned to our room around 2am to find it so hot. We opened the bathroom windows but it didn't help really. Other than this we wouldn't fault it. Breakfast was very good and more than enough to start your day. We remember the manager from our last visit as as always he works so hard to make sure everyone is looked after and served well. Well done to all the staff for making our stay a very pleasant and comfortable stay.
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Bolton, BL7