Heverlee 0623
Heverlee 0623

About us

We don't have much information about this pub right now

and want to update my page

Facilities

Beer gardenCar parkDisabled facilitiesFamily friendlyFoodOutside areaReal aleWiFi freeCask Marque

Pub reviews

Reviews

Nikki Rackley

2 months ago

We were welcomed warmly and seated at our set time. The food was delicious. Our waitress was prompt and friendly. The only complaint I have is the cleanliness. We were sat next to a vent that was full of dust and there were wires covered with electrical tape. But other than that, the experience was great.

Darren Goulston (Darren)

2 months ago

Toby can be a bit hit and miss, but we enjoyed this branch, the staff reasonably the ones cutting the meat were really friendly and polite. Everything was very efficient and the food was really nice, even went up for seconds as the kids insisted. Great selection and everything kept fully stocked.

Jack Powell

2 months ago

We've patronised this branch of the Toby regularly for several years, and today we attended as a party of seven, including three kids. We were seated in the bar area as we had were unable to book seven in advance, so booked separately and asked to be seated together on the day on the off chance it could be done- that's fine, they've accommodated us and we were grateful, but I'll come back to this later. The place was absolutely heaving with customers, owing to a half price offer, and as a result staff were rushed off their feet, to the point of being snappy with customers - again, fine, we're all human beings and we all get stressed. When we asked the kitchen staff if we could have a side plate for some cauliflower cheese, we were abruptly told to ask our waitress, which we didn't have as we were seated in the bar area. This lead to quite a bit of back and forth as my wife went off to find a waitress and ask for a side plate, and I kept our meals moving along so the queue wasn't held up. Towards the end of our meal, I went to the bar (as bar staff take care of orders from people eating in the bar area) to let them know we were ready for the kid's deserts, already paid for as part of their meals. As soon as I mentioned deserts, I was told the bar staff were not doing deserts as they were too busy; it was only when we explained we'd already paid for these that we got them. We were intending to order deserts for the adults of the party, too, but didn't as the bar staff weren't doing deserts. I have no problem with the staff here - they were rushed off their feet and reacting in a perfectly natural way to an overload of work, however when staff are stretched so thin they are coming across as rude and snappy, it makes them unapproachable. At one point, my wife explicitly said to my son said she didn't want to ask the staff the answer to a question he had about his food, and she found the answer online rather than bother the staff. Clearly there are not enough staff being laid on during busy periods, or Corporate isn't giving the branch enough labour hours to cover these periods effectively. Ultimately, while we will get over this bad experience, some customers may not and it will lose the company sales as people will either be put off or will be unable to buy everything they want to (see above re deserts!) To any manager or member of corporate reading this, I would ask as a customer that you DO NOT take this review as a reason to discipline or otherwise pressure your staff - they are pressured enough! Just please make sure that during busy periods the store is appropriately staffed!

Jade Pinnock

3 months ago

Upon arrival we were greeted with a friendly face , our table wasn’t ready yet as we were early but we weren’t made to feel like it was an issue. We were Sent to the bar to wait, the girls at the bar were not friendly at all, but I put it down to them being a little over whelmed. We were seated promptly which was great didn’t even have time to sip my drink which I was happy about as I wouldn’t have wanted to be waiting at the bar for much longer. Got to our table, it was set up lovely And our waitress was an absolute dream so helpful and friendly, she really made our Christmas enjoyable. Food was delicious price was great and it was a good first time experience. Thanks Bexley Heath Decor/windows could do with a little maintenance but overall enjoyable

Joanne Restall

5 months ago

Very busy so slow service. All tables running 20mins late but lovely weather so sat on patio with drink. Food was nice, fresh and hot. Puddings were well presented

Pub calendar

What's on

Sorry, we don't have any current events or offers for this pub.

Pub news

News & jobs

Sorry, we don't have any current news or jobs for this pub.

Pub food and drink

Food & drink

Sorry, we don't have any menus listed at the moment.

Heverlee 0623
Heverlee 0623