As a Christmas gift, my wife and I went for an Afternoon Tea. This is something we do every year and we try out the different ones around Tunbridge Wells. Sadly this did not live up to expectations. When we first turned up we were greeted and then told to go to the bistro to check in. We waited there for around 15 minutes before being seen to (nobody else was there). One person walked by and said they would be back but we didn’t see them again. When we finally got seen to it felt like we were an inconvenience to their day ! We got sat on a table in the window with the sun beating through so I asked if we could sit out of the sun as it was to hot and we wanted to enjoy our Afternoon Tea. When our food arrived we were told what we had on the plates and was then left to it. One of the sweet things were a pair of ice cream balls on sticks, we were advised to eat them quickly before they melted. If we had stayed on the original table they would have melted in a matter of minutes. The sandwich’s we had felt like they had been made the day before and stored in the fridge until they were served as they were cold and slightly hard and very dry. The scones!!! I don’t think they were cooked right as they were flat and hadn’t risen. They tasted ok but quite dense. We used up the cream and jam with the first 2 scones so we asked if we could have some more. When it was bought out to us we noticed that the new cream had a slightly odd smell. We tried a little bit and agreed it definitely wasn’t quite right. When we told them that we thought it might be on its way out they took it back to the kitchen to ask the chef? We didn’t hear what their opinion was ? On the whole I’d say it was all round a poor experience. With the status this hotel has I definitely expected more. There are other local Afternoon Teas that blow this out of the water.
A beautiful building in the centre of tunbridge wells. Welcoming and friendly staff. Good breakfast choice. We were in a cosy room, which we found big enough. The room was clean and comfortable, just beginning to show signs of wear and tear, which is my only negative.
Very poor communication when trying to organize a large event. We were told that details would be passed on to events coordinator but did not receive a response. Emailed that person personally to chase up and was ignored. Have since decided to go with a more responsive venue. Shame as food and service in the bistro area was quite good
We stayed for one night, the hotel itself is lovely, as was our room. Dinner was lovely too. A few niggles. There was a distinctive lack of plug sockets in the room, so impossible to use a hairdryer and use the mirror at the same time. We had the dinner inclusive option but still ended up with £40 of surcharges for various dishes, so not really inclusive. They double charged my credit card in error, which I'm. Sure will be refunded, but it's irritating. Cooked breakfast served at the table, but make your own toast. Overall it was a pleasant stay. But won't be rushing back.
An excellent stay. The Hotel was charming and in a great location in the centre of the town. All the staff were very smart and polite. The room (Brown Brothers) was very large with a very comfortable Super King bed and had views across the gardens. We had dinner in the hotel restaurant which was superb.
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Royal Tunbridge Wells, Kent, TN1 
