Reasonable surroundings and friendly staff, however be very wary of the carvery, a chef who clearly has a greater opinion of himself than the meat he turns out to the customer. I’m guessing the meat was cut incredible thin to allow customers to get it down once they’d managed to get it into bite size pieces? The ridiculous process of knife sharpening, pan and tong swapping with a queue of people did nothing to impress only put people off, with many a rolled eye along the ever increasing line. A mess with deserts after a lengthy wait was resolved by the staff in a way that you’d expect, although the culprit was a familiar one it seems. We had high hopes for our first time, will not be returning.
This was our first visit to this restaurant, and what an amazing place. It was so inviting, spotlessly clean. The lady on reception was very professional & so lovely. We absolutely loved everything about our visit. All staff were very professional and it was nice to see them looking smartly dressed. We had the Sunday Roast which was one of the best I've ever had. We will definitely be returning....
That was my third visit to this beautiful place with an incredibly cozy atmosphere. The staff is friendly, and you almost feel like part of the family.
Previously eaten at the High Flyer a couple of times without any issues. However today I visited with my friend. We chose the high flyer as she's a vegetarian and they have different veggie options plus a vegan menu. However we had a pretty terrible experience. My friend ordered a salad and asked for no chicken on it. (She's veggie) .. The waiter took the order and said this was fine.. We received the salad and it had chicken on. So my friend then politely asked for another salad without chicken. The waiter even admitted he'd put the order through incorrectly and apologised.... However we had been seated right next to the open kitchen. So when the waiter took the salad back to ask for a new one, minus the chicken. We heard the chef say "why didn't she read the F*****G menu" ... which my friend did and had specifically asked for no chicken, and therfore was told this wasn't a problem when she ordered! Obviously we found this use of language from the chef incredibly offensive and rude... After we had received our food and after I had already eaten one piece of the garlic bread, (I ordered the garlic mushrooms starter). I realised the second piece provided was covered in mould on the underneath side. Having seen this I had no appetite left to eat anything else... After this whole experience and being so rudely spoken about due to the restaurants mistake and then receiving such disgusting food, I won't be returning. I will also be warning my friends/family who have previously eaten at the restaurant, not to retun in a hurry!
Our experience of the High Flyer was a mixed bag. I'll start with the positives. The carvery was excellent and reasonably priced. There was plenty of choice of meat and sides. For this aspect alone we will probably give it another try. Free carparking outside is a bonus. The negatives are mostly focused around service and organisation. We booked our table weeks in advance and turned up punctually. We were then advised there were no tables and we should go to the bar for a drink. Over 30 minutes later we are finally seated. I'd expect this if we hadn't booked ahead but we had so we were very disappointed. The service was a mixed experience, some of the staff were much more personable than others. One particular lady saved the day with her excellent humour and service. However, the staff generally were not attentive (possibly due to the table mismanagement as noted above). We will be giving the High Flyer another visit in the future as this could have been a one-off negative experience.
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Ely, Cambridgeshire, CB7