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Had the pleasure of dining at the Hand and Sceptre recently. Was greeted by the manager Jay who checked on us throughout our meal. All the staff were very attentive. The food and dessert were excellent. Highly recommend and definitely will be back!
Beautiful meal in a lovely warm and welcoming environment. The food and service were fantastic and the team seemed to have a great respect for each other. We will definitely be back soon. My only gripe: As my mum is elderly and has problems walking it would have been good to have direct accessibility access from the car park. We had to walk around the pub despite being parked directly in front of a door which could have gone straight into the dining room but said no entrance.
We were lucky to get in on a very busy Sunday. It took a while for us to get our drinks order taken, which meant our drinks didn't arrive until 40 mins after we had sat down. However the service was friendly and efficient after that. The food came shortly after and we all had ordered roasts, including the V option for me which was great. The portions were large and the side greens were delicious. The kids loved their ice cream and homemade cookies.
Our room was spacious, very clean, well equipped with a great power shower and comfy large bed. Every member of staff we came across were friendly, helpful and a credit to the company. Bruno and Sam had a great sense of humour and were exceptional at delivering customer service. Food was delicious. Great location, would definitely recommend as excellent value for money. Great stay, thanks!
Beautiful restaurant. Came today for Lunch with a client and my 15 month son. Jay was outstanding looking after us and my son adored him. Duck noodle salad was delicious and my son had sausage and mash that came out at a nice temperature which meant I could feed him straightaway, handy when you have a hungry toddler. Really enjoyed the non alcoholic elderflower sherbet which was delicious! Thankyou for a lovely lunch and we shall be back even if its just for my son to high five Jay again 😆🤣
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Southborough, Royal Tunbridge Wells, TN4