Heverlee 0623
Heverlee 0623

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Pub reviews

Reviews

4.0/5

ROGER PERKINS

3 months ago

Eight of us dined for lunch and some had the Seasonal meal. The food and the building was good. Reception staff very good and pleasant, waitress surly and innatentive which actually put an edge on the experience.

Paul wilkin

3 months ago

I wish to complain about the meal we had last night at your restaurant. The food was good, but the waiting staff were terrible. Except for one guy, I didn't catch his name but he was older with a bald head and ear rings. The table in the bar area was too small, we could not even fit 5 people around it. We had to ask to be moved. The waiting staff congregated around the bar, chatting and drinking drinks. Completely ignoring us. When they came to clear the table they did not speak and it looked like they were just there for the money. No one seemed to be managing them. We had to ask for the mints to go with the coffee. We had to ask for more drinks. We had to ask for the bill. This was meant to be our family Christmas meal. My parents are not well and this could be their last Christmas. Don't think we will visit you again. A lot of training needs to be given to your staff.

David Neal

4 months ago

Was put in a room that had stains on the carpet, dirt/dust on skirting boards and the bathroom had a macerator which was very loud. The toilet ended up getting blocked which in turn meant the shower, bath and sink were all blocked and unusable. I had to be moved rooms. The receptionist who was on was rude, she was more concerned about finishing her (what sounded like) personal conversation on the phone before serving me. I stood listening to her on the phone for a good few minutes, to then be greeted with a short and rude tone. I only asked about the best western loyalty programme. What I can say is the food is tasty and filling, and the bar/restaurant staff are very friendly.

Laura Pugh

6 months ago

Comfortable clean rooms, handy for a quick stop over. Nice area, pubs within walking distance, big spacious car park suitable for vans. Bathroom could do with new shower curtains and the shower lead was leaking. Will be back if working In the area.

Allan Sneller

7 months ago

Attended a wedding reception in their functions suite. Lovely buffet, helpful hard working staff, well set out room. (We didn't test any bedrooms) Nice patio area outside but sadly lacking any plants/greenery. Gents loos could do with refurbishment. Otherwise, fab!

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Heverlee 0623
Heverlee 0623