The Queen's Arms, is a brand new Fuller's pub on the landside of Heathrow Airport's Terminal 2. The Queen's Arms is the perfect place to meet and greet, or drop off friends and family at Heathrow Airport.
Thank goodness I didn’t have a flight to catch because the service was so slow. I sat for well over half an hour with an empty plate and glass in front of me and my wallet out on the table waiting to catch somebody to ask for the bill so I could leave. I finally caught a gentleman who was clearing a nearby table who obviously told one of the wait staff and was pretty shocked to see her add a tip onto the machine in front of me. Considering it took well over an hour to get the bill for a single pint of beer and an order of humus I definitely wasn’t planning to add on a tip. Particularly as there was no cutlery or napkin for the bread that was drenched in olive oil so I was left with incredibly greasy hands and nobody I could even ask to get me a serviette. I also would have gratefully had a second drink given how long I had to wait but again nobody came to check on me during the 1+ hr stay nor did I see anyone I could ask. Food was good and views are lovely.
Lovely food, and super friendly service. Doesn’t deserve anything below 4 stars… must be grumpy travelers that look for a reason to give 1star lol
This beef burger is made with mixed beef! It lacks juiciness and the authentic taste of beef! The beef should be 50% cooked, despite its advertised price of £19. Unfortunately, it falls short, tasting even worse than McDonald's. The meal ordered at 10:30 was served half an hour late at 11:30. The service is really poor, and the hygiene is also subpar.
Very good food with good choice but service was not impressive and long wait. Most likely our orders was forgotten. We waited 15 mins for a drinks only. We stood by the bar trying to get shot before the flight and girl with short hair passed few times and didn’t even look towards us. We felt ignored and left. Do not recommend and hopefully there is another place to have a drink at the airport!
Nice spot but service is minus; picture is of customers cleaning their own tables , should be shut down on health grounds.
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