Had a few beers here recently. Nice place, friendly staff. Very central, busy. Lots of bronze Adonis's with duck lips flailing there arms around looking important.
A few months ago I booked the upstairs function room for our baby shower. I found that Michelle (the staff member that handles events bookings) was very responsive when booking the venue but much less so thereafter. There are no formal viewings of the function room that you can arrange before the event. Instead we were told to walk-in and ask the restaurant staff to show us the space, only they are naturally very busy. So we had to view the space in a rushed fashion, and the restaurant staff were unable to answer any questions we had about event planning. We were also sent a video of the space floor plan but not all the furniture in the video is included in the space on the day. There is no capacity to plan what furniture you need - and we were told that we had to have the room how it was laid out on the day. On the day we found the room was not well cleaned. The furniture which has a velvet upholstery was covered in stains and glitter. I asked Michelle for a vacuum to try and clean the furniture myself - but this was never provided. And finally, I think I found the communication with Michelle quite abrupt and rude. The only way to contact her is through WhatsApp or by calling her mobile number. As I work full time - I would often message Michelle in the evenings/weekends. Naturally when messaging a business you expect them to pick up the query the next working day - so at no point was I expecting an immediate response or did I call her out-of-hours. However each time she would send me the message "please feel free to call or text me tomorrow during working hours to discuss," and seemed to expect me to resend the message. I found this bizarre because as a restaurant I was unsure what her "working hours" were as they do operate in evenings/weekends. Also, if you're providing your mobile as your only contact, then possibly just wait to respond when you're next "working." Otherwise possibly use an e-mail or an alternate work number to communicate with clients. Overall although the event went well - I wouldn't book another event here. I found organising the event with Michelle was unnecessarily stressful and unpleasant. I will say that the serving restaurant staff on the day were lovely. We also found that the food was a big hit and reasonably priced.
pretty tasty roast dinner - roast beef with all the trimmings (potatoes, veg, cauliflower cheese, carrot & swede mash and a yorkshire pudding) for only £19.50 - potatoes were really good, beef was tasty but a bit tough and they didn’t have any steak knives so quite hard to cut. yorkshire pudding was a bit burnt and didn’t taste like much. mocha didn’t have much coffee and the service was decent. all in all would probably recommend for a roast dinner as it is quite good value for money :))
Had a brilliant time here, great service. Our waiter Oni was so attentive and friendly. Would definitely come back here.
Very lovely roast with generous portions. I had the lamb which I would definitely recommend. They also come with 3 sides - broccoli, carrots/ parsnips and cauliflower cheese. The drinks were a bit disappointing which is why I have only given 4 stars
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Loughton, Essex, IG10