Heverlee 0623
Heverlee 0623

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Beer gardenOutside area
Pub reviews

Reviews

J Z

2 months ago

Really good service from Stacy, friendly and helpful. Dined in with my mum and the food was lovely. Had a voucher with a wide selection of the menu for a really good price. Would go again

Sarah Chick

2 months ago

I’d firstly just like to say that we are regulars…. However last night was so poor that we will not be returning. Service was extremely slow. If you know you’re going to be busy because you’ve got a 40% discount on main meals - get extra staff in! We barely saw anyone! So many things went wrong. We barely saw the young girl who was supposed to be waiting on us. When we finally saw her we asked for more coffees and sides, which we had to chase up a few times because she’d gone AWOL and after waiting for over 15minutes we had to get up and find out what was happening. Not an easy task when there’s no one around! Meals were missing sides. The ‘garlic bread’ had zero garlic on it. It was just a tiny bit of stale toast. My mum laughed at first as she thought it was a joke - she’s now shared a picture of it on social media to spread the laughter and disappointment. I couldn’t find anyone to ask for the colouring packs for my children which weren’t given to us on arrival - so my 5yr old was restless waiting. The salad bar wasn’t properly stocked and we couldn’t find anyone to ask them to replenish it. The rest of my party finished their pudding before mine even arrived, which meant that I ate alone. My sons flatbread was crunchy and breaking up like a poppadum… I complained to the server about it and she brushed it off and said it’s from where it’s ‘sat under the lights for so long’ but she didn’t offer to replace it or even apologise, which of course made us angry because that was exactly what my son was supposed to eat his chicken & chips in. Eventually the manager came over and spoke to us and she told us that she would give us the puddings for free and take off extra for the inedible flatbread - but when the bill came, she only took off TWO puddings (out of a party of 7) from the children’s menu and nothing extra for the flatbread like she promised - baring in mind we were a party of 7 who all had pudding…the only discount we got was about £3! The manager had told me it would be more than that. On top of all of that - it was freezing in there. The little heaters dotted around the place were not doing much to control the temperature. I specifically mentioned in the booking notes that I would have two elderly ladies with me who are sensitive to the cold. My mother had to keep her coat, woolly hat and gloves on the entire time we were there, and halfway through our meal my son ended up putting his gilet back on with his hood up.

Adel Castle

3 months ago

Went for lunch today the atmosphere was so calm and service was quick. We was a table of three with one dairy free and one gluten free but our server SKYE couldn’t be any more accommodating and never made us feel like a nuisance in the slightest. She was fantastic, and so was our Christmas Eve lunch. Thank you Skye and thank you harvester.

Stuart Wilson

4 months ago

Our waitress was pleasant, attentive and very helpful. The food was cooked to perfection. (Haddock with sage and onion chips, Full rack of ribs with sweet potato fries - the salad bar was perfect as usual.) Happy to go back but next time not overeat - difficult when there is the salad bar...

Michele Jackson

4 months ago

I'm vegan and the food was delicious..First time I've been here. Excellent service from watress Ellie. Will definitely come back again

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Heverlee 0623
Heverlee 0623