Heverlee 0623
Heverlee 0623

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Facilities

AccommodationBeer gardenCar parkDogs allowedFamily friendlyFoodReal aleWiFi freeCask Marque

Pub reviews

Reviews

Jay

1 month ago

Stopped here for breakfast & wished we hadn't. We had a long wait just to order food & then over half an hour before it arrived. In-between waiting, we used their toilet facilities. On approach, the smell was unpleasant. Both male & female toilets were dirty with faeces on the toilet seat & on the floor in the ladies. I did report to a lady who was rushed off her feet and, from what I could see, doing most of the work. Whilst waiting for our breakfast, several people walked out & others complained they never have enough staff. I ordered a vegetarian breakfast, which was OK apart from lukewarm beans, overdone poached eggs & a pot of peppers which for me didn't compliment the plate. Even though it's in a great location, I wouldn't recommend Castle & Ball.

Kevin Tow

2 months ago

Food was underwhelming, so was the service. Nice ambience and feel to the restaurant. (We weren't staying in the rooms.) App didn't work properly, apparently sometimes the drink orders don't carry through when you order online.. Through their own app?! So after finishing our starter we had to go to the bar and ask on the drinks. Sorry to say, won't be going back there. Luckily lots of choice on the high street.

Catherine Novis

3 months ago

I’m local, so am here about once a month. Staff were polite, and service speedy; but food sub-par tonight, aspects bordering on disgusting. Burgers not their usual quality, tasted like something you’d get at a primary school fete. Crispy chicken was too dry to even consume, despite the irony that the ‘crispy’ coating was soggy and mushy. The ‘Kiev’ sauce was actually vomit-inducing, like they found a shipment of the nasty fake butter-shake from the 80’s, and decided to add water and use it instead of actual butter and garlic. Complained to the waiter and sent my barely touched plate back. Waiter came back and said chef would take my feedback under consideration. I sent back a nearly full meal, and there was no offer of replacement or refund. I will never return here, and my husband’s so annoyed, he’s going to tell all his colleagues at the college how awful this place has become! Gave 2 stars, as others were starving, and consumed burgers (but wouldn’t recommend).

Nick cozens

3 months ago

Very busy with Xmas parties at the time of visit but the staff were coping well with good humour. Room at the bar and a very pleasant and informative bar lady made the visit a must. Didn't go into the hotel.

Neil Willett

6 months ago

Stayed here for 2 night's room n0 6 , very nice room with slanting floors and creaky floor boards. We had booked bed and breakfast which was very nice and it set you up for the day. The only negative was it was over the side door and the smoking area so you had slight smell of smoke coming into the room. The staff we're absolutely wonderful polite and helpful. The young lady in the bar at night with the coloured hair was very polite and welcoming so top marks to her for her service she gave us 👏👏👏. Yes I would recommend staying here it has free parking when you check in at the reception, in all we had a wonderful weekend. Thank you to all the staff.

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Heverlee 0623
Heverlee 0623