Heverlee 0623
Heverlee 0623

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Reviews

3.4/5

sue cripps

5 months ago

We had a lovely welcome, staff were polite, friendly and attentive. We enjoyed the food, opted for burgers very nice. Overall pretty good, I would go back again. Bit pricey but most places are now.

justmegabi gabi

7 months ago

Very bad customer service. We've been here in our visit in May, and we love it so being in the area again, I've convinced my friends to join us there for dinner. We were 4 adults and 2 kids. At the end we paid ~£180 When we arrived a bit after 7, we were told that the waiting time for the food was 30 minutes. We said OK. Drinks came after more than 20 minutes. And first part of the food after more than one hour of waiting. The pasta was overcooked, the ribs were dry, the salt and pepper squid was too fried. After another 20-30 minutes we asked where is the rest of the food as we were missing 3 starters and one main, a burger for my son. The server checked with the kitchen and discovered that they missed that part of the order. We said that we don't want the starters anymore but my son was still waiting for his burger. The server said that he will take out from the bill the 3 missing starters and the burger. I said I want to pay for the burger as well as my son will have it, I don't want anything for free. The burger came all burned.... When the bill came, everything was on it. When I've asked why, and explain again the situation, the server who we talked previously hided in the kitchen. We asked to talked with the manager, we've been told that the lady that gave us the bill was the manager by the security lady who listed to us and said she needs to check with the manager. After another long wait a gentleman come and told us to sit down to talk, we said that we just want to pay the food that we received and leave because it's late , it was past half nine, and the kids are tired. He asked the server to give us the bill and we payed and left. For me was very disappointing as I had so lovely memories from our visit in May. The attitude of the lady manager and the way that they handled the situation left us with a bad taste and ruined the evening. I strongly recommend for them to try to more customer orientated. I have to say that the girls who served us were lovely and showed more profesionalism than their managers.

Andy Collins

7 months ago

Had a mixed grill, it was burnt beyond cremation. For £25 it’s not worth it. Don’t order it. For the money charged the food doesn’t match the bill. Service isn’t up to par. Not the servers fault, it’s lack of training and not enough staff.

Geme

1 year ago

Very nice place , Lots of space you can sit inside or outside. We had dinner for 2 with drinks = 50£. Customer service very good , everyone polite and taking care of customers. Would recommend and I will be comming back.

Helen Davies

3 years ago

First time we've ever been here. This place is amazing. The staff are brilliant. Great customer service with a smile. The food was exceptional. We had lunch today which was 1st class, so we booked for dinner tonight. They didn't let us down. Everything was cooked fresh and it tasted Devine. We're going again tomorrow night now too. This is my new go to restaurant every time I'm down here now. Can't recommend it enough. MARVELLOUS!

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Heverlee 0623
Heverlee 0623