Although the restaurant was fairly quiet at time of visit (about 6 tables occupied) the service was terrible. We waited 40 minutes for our main food to arrive we then had to go and find someone to take our order for desert. Once ordered we waited over 30 minutes and again we had to chase them up to bring them out. It was only at this point they finally decided to clear our dinner plates away. There were a lot of staff floating around but didn't seem to be doing anything.
Good food albeit a little inconsistent for a franchise. I had the same meal for 3 nights in a row which came out either with or without one or two things each time. That aside the food is still tasty and a somewhat fair price within the meal deal though a majority of my favourites carry an additional charge on top of the £26 deal. Breakfast is unlimited and arguably the best part of the deal. Often busy at peak times with somewhat long wait times. The staff are friendly and helpful. The furnishings however, seem either dated or out of place in some parts.
Drinks order taken wrong, calamari and halloumi fries came out cold and without dips, the calamari tasted like burnt oil, then 5 minutes later the other starters turned up at the table... mains came, ribs had no sauce. Burger bun was rock hard, additional orders missed. I don't blame the staff. I blame beefeater. There overpriced and there food quality has gone down drastically in recent years
Quite frankly one of the worst Beefeaters I've been to. Poor quality food, tiny portions and poor service. Food looked nothing like the menu. No coleslaw/side salads served with meals and when asked for, we were told there was none left and no alternative available either. Food was lukewarm and the place/toilets were a untidy. Overall, poor, poor quality Beefeater versus others I have been to. I wouldn't rush back to stop here again.
A little out of the way, but quite with free onsite parking. The staff were helpful and welcoming. The menu was fair, and food served warm, I checked, and the plate was definitely warm ( personally, I don’t understand serving hot food on cold plates). Gluten-free menu available. The coffee was good. The toilets were unpleasant. The first cubicle I went in was vile. Fully accessible, families welcome, baby changing facilities, detailed information on allergies are available if required.
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Cumwhinton, Carlisle, CA4